Privacy Policy

1. Who we are

This website is operated by Vogue International LLC- FZ, trading as Vogue Pets, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Vogue International LLC- FZ is the controller of the personal data described in this policy. You can reach us at reachus@voguepets.ae.

2. Information we collect

a. Personal information

When you place an order or create an account, we collect your full name, email address, shipping and billing address, phone number, and payment information (processed securely via third-party payment gateways).

b. Non-personal information

• Browser type and version
• IP address and device information
• Pages visited and time spent on our site
• Cookies and tracking data

3. How we use your information

• Process and fulfil orders
• Communicate order updates and promotions
• Provide customer support
• Improve our website and services
• Prevent fraudulent transactions and maintain security
• Comply with legal obligations

4. Sharing your information

We do not sell or rent your personal information to third parties. We may share it with service providers (such as payment processors, delivery couriers, and email marketing platforms) and legal authorities when required by law. All third-party service providers are required to protect your data in accordance with applicable laws.

5. Cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies through your browser settings.

6. Data security

We implement appropriate security measures (SSL encryption, access controls, etc.) to protect your personal data from unauthorised access, disclosure, or misuse.

7. Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to access the personal data we hold about you, correct inaccurate information, request deletion of your data, and object to or restrict certain processing. To exercise any of these rights, contact us at reachus@voguepets.ae.

8. Children’s privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal data from children.

9. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to this policy

Effective date: 23 July 2026

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at reachus@voguepets.ae.